Managed IT Services

Outsource your IT management to MMO. Monthly support contract with clear SLA, preventive maintenance, 24/7 monitoring, and dedicated helpdesk for peace of mind.

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What's Included

Comprehensive IT Support

Help Desk

Dedicated helpdesk for user support requests — via email, phone, WhatsApp, or ticket system.

Preventive Maintenance

Scheduled maintenance for server, network, and endpoint. Prevent issues before they become outages.

24/7 Monitoring

Real-time infrastructure and application monitoring. Automatic alerts for anomalies or service down.

SLA Response Time

Guaranteed response time: 4 hours for priority, 8 hours for normal. Penalty clause for transparency.

Monthly Reports

Monthly reports: incident summary, uptime, performance metrics, recommendation for improvement.

On-Site Visit

Scheduled on-site visit for Surabaya area. Same-day on-site support for priority clients.

Service Tiers

Pick the Plan That Fits Your Needs

Basic

Helpdesk + Email

For small office. Helpdesk via email & WhatsApp, monthly maintenance visit, basic monitoring.

Popular

Standard

Full Support

For mid-size company. + Phone support, weekly visit, 24/7 monitoring, monthly reports.

Enterprise

Dedicated + SLA

For corporates & institutions. + Dedicated engineer, priority SLA 4 hours, monthly executive review.

Get Peace of Mind

Outsource Your IT to MMO

Free consultation to discuss the service plan that fits your needs and budget.

Get Service Plan → Contact Sales