Managed IT Services
Outsource your IT management to MMO. Monthly support contract with clear SLA, preventive maintenance, 24/7 monitoring, and dedicated helpdesk for peace of mind.
Comprehensive IT Support
Help Desk
Dedicated helpdesk for user support requests — via email, phone, WhatsApp, or ticket system.
Preventive Maintenance
Scheduled maintenance for server, network, and endpoint. Prevent issues before they become outages.
24/7 Monitoring
Real-time infrastructure and application monitoring. Automatic alerts for anomalies or service down.
SLA Response Time
Guaranteed response time: 4 hours for priority, 8 hours for normal. Penalty clause for transparency.
Monthly Reports
Monthly reports: incident summary, uptime, performance metrics, recommendation for improvement.
On-Site Visit
Scheduled on-site visit for Surabaya area. Same-day on-site support for priority clients.
Pick the Plan That Fits Your Needs
Basic
Helpdesk + Email
For small office. Helpdesk via email & WhatsApp, monthly maintenance visit, basic monitoring.
Standard
Full Support
For mid-size company. + Phone support, weekly visit, 24/7 monitoring, monthly reports.
Enterprise
Dedicated + SLA
For corporates & institutions. + Dedicated engineer, priority SLA 4 hours, monthly executive review.
Outsource Your IT to MMO
Free consultation to discuss the service plan that fits your needs and budget.